Custom Telecom Software Development
For more than 13 years, our custom telecom solutions have been powering global leaders in telecommunications, such as T-Mobile and Orange, as well as aspiring startups like Viber (grew to over 750 mln users).
OPERATIONS SUPPORT SYSTEMS (OSS)
VoIP-based services
VoIP-based services
VoIP-based services
With an extensive experience of delivering VoIP solutions, we create:
- Server-side applications for softswitches;
- Customized SIP-clients.
Monitoring
VoIP-based services
VoIP-based services
Based on BMC Remedy or ServiceNow, our customized solutions allow for managing multiple operations effectively:
- Network resources inventory;
- Performance management;
- Fault management;
- Trouble ticketing;
- Fraud protection.
BUSINESS SUPPORT SYSTEMS (BSS)
Charging and billing systems
Flexible and real-time billing and charging solutions that enable:
- Subscribers to have instant control over their plans as well as benefit from multiple offerings;
- Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).
CRM systems
Engage with subscribers in multiple ways:
- Customer account management: tracking order history, channel activity, promotion response and others;
- Loyalty program management: creating tailored offers, promotions and information on services and products;
- Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.
Customer self-service portals
Modern and interactive portals that are:
- Profile-based and personalized;
- Secure, powerful and scalable;
- Integrated with business systems, data analysis tools and social media;
- Optimized for mobile phones and tablets.
All-round data analysis and reporting
Improve the performance of data-rich business processes through:
- Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation;
- Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;
- Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.
Corporate portals
Fast and secure portals to help your team benefit from:
- Business workflow automation;
- Project and task management;
- Corporate knowledge base;
- Workforce management;
- Procurement management;
- Document management.
Custom web and mobile applications
Increase business agility with a custom application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:
- Mobile number portability system;
- Sales force automation system.